Frequently asked questions

1. Why do I have to renew my OPUS card?
OPUS cards have an expiry date (four years for cards without a photo). As of that date, the card will no longer work, even if it still contains valid fares; at that point, you will have to pay for any trips you take.
2. Where can I see my OPUS card's expiry date?
To see the expiry date, you have to scan it at an OPUS terminal. You can also follow this link for checking your card's expiry date. Other ways to check the expiry date include scanning your card at a fare vending machine, asking for a balance receipt at a point of sale (convenience store, pharmacy), asking a fare collector at a metro station, or contacting your public transit system's customer service department.
3. Where must I go to replace my OPUS card?
OPUS number lower than 02-2461523030 :

If your card is expiring in less than three months or expired less than six months ago, bring it with you to an STM service centre, or an AMT ticket office or to a service centre for a North or South Shore transit organization.

OPUS number higher than 02-2461523030 :

If your card does not hold any valid fares:If your card still holds valid fares:If you have already replaced your card and your expired card still held valid fares:
  • go to one of the above-mentionned locations and bring your card
Please note that a $6 card issuing fee will be required to replace OPUS cards with a number higher than 02-2461523030.
4. Where can I find a service centre?
5. Can I renew or replace my card at a point of sale (convenience store, pharmacy) or fare vending machine?
If your card does not hold valid transit fares: yes.

If your card still has valid fares, keep in mind that it cannot be replaced at a point of sale, or fare vending machine.
6. Are fees required to replace an OPUS card?

A $6 fee is required for the replacement of an OPUS card without a photo.

The only exception is for OPUS cards with a number lower than 02-2461523030, as these are first-generation OPUS cards, still in use, and for which card-issuing fees are not required.

7. My card expired, but I still have valid fares on it. What do I do?

Bring your expired card to an STM service centre, AMT metropolitan ticket office or service centre for a North or South Shore transit organization to get a new OPUS card.

8. I have valid fares for several public transit systems on my OPUS card. How do I recover these fares?
Bring your expired card to an STM service centre, AMT metropolitan ticket office or service centre for a North or South Shore transit organization service centre . The clerk will provide specific instructions for each public transit system for which you have fares remaining.

or

Contact your local public transit system for instructions applicable to any fares remaining on your OPUS card.
9. I do not have my old card anymore, but I still had valid fares on it.

If your card is registered, contact your local public transit system for instructions applicable to any fares remaining on your OPUS card.

If you have an unregistered card, no refunds or exchanges will be issued for remaining fares.

10. My card is expired; it contains no valid fares.
OPUS card number lower than 02-2461523030:

Bring your expired card with you to an STM service centre, or go to a metro fare collector, AMT ticket office or service centre for a North or South Shore transit organization to get a new OPUS card. Please note that to get a new OPUS card, a transit fare purchase is required.

OPUS card number higher than 02-2461523030:

Please note that a $6 card issuing fee will be required to replace OPUS cards with a number higher thant 02-2461523030.
11. My card is defective or broken. Can it be renewed or replaced?

Defective or damaged cards can be replaced. Bring your card to an STM, an AMT metropolitan ticket office or to a service centre for a North or South Shore transit organization.

Be advised that, depending on the condition of the card, a $6 fee may apply, and you must buy at least one fare to receive a new OPUS card.

12. My card has been expired for more than six months and it contained valid fares. Is it possible to recover these fares?

If your OPUS card can be scanned at a service centre, the clerk will provide specific instructions for each public transit system for which you have fares remaining.

If your card cannot be scanned (because it is defective or broken), any remaining fares will be lost, since there is no way to determine how many fares are left on a card that has been expired for more than six months.

13. If I pay cash to get on the bus or use regular tickets to get to a service centre or ticket office, can I get a refund for my trip?

Cardholders are responsible for paying for the trip to the service centre or ticket office.

You can also contact your public transit system's customer service department to find out the renewal or replacement options available to you.

14. Why is the expiry date set at four years?
Given the large volume of OPUS cards without a photo issued each year, and to remain in line with the chip card manufacturer's guarantee, it was necessary to set an expiry date to be able to effectively track active cards, as well as those customers no longer use.
15. Are expired cards recycled?
Yes. The copper in the OPUS card is recovered. The other materials are shredded and burned for energy recovery. Not a single OPUS card ends up in a landfill.